Meet the customer

Working remotely has its benefits but sometimes is good for certain projects, to have a closer contact with the customers. In fact, meeting our customers is one of the key aspects of our methodology and we believe it is important to meet us in person at least once, specially for long term projects and relationships.

In many occasions we have travelled to work at the customers’ offices and in other opportunities the customer has travelled down here to meet with us.

In 2005 we received the first visit of a customer from the UK. We were working in his startup idea and he decided to rent a place here in Buenos Aires. It was a very productive move because we had the opportunity to work together for three months with the customer and other of his collaborators on the same table.

Preparing a demo for the customer in our office in Buenos Aires.

Preparing a demo for the customer in our office in Buenos Aires.

We have a long record of travels to Mexico as well. We usually provide services to customers in the automotive industries for their plants in Mexico. So we travelled many times to cities like Aguascalientes and Cuernavaca, places where automotive plants are very important. We travelled approximately 15 times to México for meetings, installations and support to our customers in Mexico. So there you have another skill in our set: we support spicy food like the best!

Trabajando en Cuernavaca.

Working in Cuernavaca.

A punto de entrar a trabajar en Aguascalientes.

All set to work in Aguascalientes.

Working from the datacenter in Mexico.

Working from the datacenter in Mexico.

Other destination we have travelled to many times is Texas. Mainly for meetings, planning and support, we have travelled to Dallas to work from the customer offices. The first time we went there was for a GOT (General Operation Testing) of a project we were building for another customer. We spent two weeks working with the users of the system, testing, reviewing the work done and gaining important feedback.

Travel to Dallas

Travel to Dallas

The latest trips we have done have been to Costa Mesa, California. We are working in a new project for a customer who makes printers so we decided to boost up the project with three weeks of intense work from his office. I travelled there with Jose, one of my partners, and it was very positive because not only could we meet the customer but we could also see the printers we were working with closely, perform real life tests and also visit one of the beta users of the system we were building.

Working from the customer's office

Testing the project at customer’s office.

Our work place in Costa Mesa, California.

Returning home after 3 weeks of work in USA.

What’s the difference between cheap and fair price outsourcing?

A fair price outsourcer will probably have a decent office to work from. A cheap one will probably work from his bedroom.

A fair price outsourcer will probably be able to pay someone to clean his office. A cheap one will have spend time to do the housework.

A fair price outsourcer will probably have decent equipment, update it frequently and maintain it. A cheap one will probably have constant problems with his/her equipment.

A fair price outsourcer will probably be able to pay a good internet connection. A cheap one will probably suffer disconnections every day.

A fair price outsource will probably be able to focus in your project without distractions. A cheap one will probably have to find additional side projects to make ends meet.

So 2016 is ending in Centraldev!

Working at OmniPrint

You know, I’m always super busy and have no time to write in the blog, but I wanted to close the year (today is December 31st, by the way) with a summary of all we have done in 2016.

I started the year in Mexico, closing a deal for a new project that started in March and ended very abruptly in May. You will find odd clients from time to time and I’m used to that since I started in this business. I’m experienced enough to know it was not my fault, and I let my partners know that they are not guilty if we happen to run across one of this specimens.

Working at OmniPrint

At the same time, we continued working for OmniPrint, one of our customers in California in two projects. By July we were invited to travel to Los Angeles for reasons of these projects with my partner José. We spent 20 days of August having meetings, planning and working there. We continued working in the improvements discussed in those meetings and we are close to launch the products we are still working on.

We have also worked in projects for our customers in Argentina like the new websites of Consultora Paradigma, CICYP, Fundación Hábitat y Desarrollo and Print a Lot.

Finally, we have also worked in smaller gigs for some old and loyal customers: SoliSYSTEMS (10 years as customer this March!) from Texas, SiteJabber from San Francisco and Agilink from Louisiana.

Next year we expect the final launch of the products we have been working on during 2016 and many new exciting projects.

Happy new year!!